Shipping policy

Delivery Timeframe:

·       Our standard delivery timeframe is 2-4 business days from the date of dispatch.

·       Pre-orders delivery estimate will be clearly stated on the website.

·       Please note that delivery times are estimates and may vary due to factors beyond our control, such as:

o   Remote or outlying delivery locations.

o   High order volumes.

o   Public holidays.

o   Unforeseen courier delays.

o   Type of delivery service selected   

Dispatch:

·       Orders are typically dispatched within 1-2 business days of payment confirmation.

• Pre-orders delivery estimate will be clearly stated on the website.

·       You will receive a dispatch confirmation email with tracking information once your order has been shipped.

Courier Service:

·       We utilize reputable global courier services to ensure reliable and efficient delivery.

·       A signature may be required upon delivery.

·       If you are unavailable to receive your delivery, the courier will attempt to redeliver or leave a notification with instructions for collection.

Shipping Costs:

·       We offer various shipping options at checkout.

·       Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Tracking:

·       You can track your order using the tracking information provided in your dispatch confirmation email.

·       Please allow some time for the tracking information to update on the courier's website.

Delivery Issues:

·       If you experience any issues with your delivery, such as delays or damaged items, please contact our customer support team immediately using the ‘chat bot’ on www.ckay.world

·       We will work with the courier to resolve the issue as quickly as possible.   

Important Notes:

·       We do not offer weekend or public holiday deliveries.

·       It is your responsibility to provide accurate delivery information. We are not responsible for delays or failed deliveries due to incorrect address details.

·       We reserve the right to change or update this shipping policy at any time without prior notice.